New Member Orientation

Welcome to the Hyphen Family

You are now a part of a life-changing community that will help you reach your goals.

We believe that Better Starts Here. By offering fitness classes AND physical therapy, Hyphen is your one-stop shop to make sure you can do what you want, when you want.

On this page, you’ll find everything you need as a New Member at Hyphen.

What To Expect in Class

First, you RESERVE your spot in class via the Hyphen App.

Then once you arrive, you can Check-In on the Lobby iPad. If you’re thirsty, grab a free drink out of the fridge. You’ll hang in the Lobby until the Coach brings you back to class.

Each class will follow this structure:

  1. Introduction

  2. Warm-Up

  3. Workout

  4. Stretching

INTRODUCTION

Our coaches walk you through the exercises step-by-step, with plenty of options and modifications so you get the right workout for you.

WARM-UP

We start by getting your joints moving and your body primed. This helps prevent injury and prepares you for a great workout.

WORKOUT

This is where the magic happens. You'll work through strength, balance, and mobility exercises tailored for people 60+, all at your own pace.

STRETCHING

We end each class with gentle stretches and breathing work to help your body recover and leave you feeling calm, strong, and accomplished.

New Member Tips

You’ve made one of the best decision of your life. Now let’s make sure you get the most out of it.

First 2 Weeks Are For Getting Familiar

If you’re new to exercise, don’t worry about pushing things too hard the first couple weeks. Just get used to the movements, how class works, and have fun!

Consistency > Everything

Consistent effort over a long period of time will get you results. Hyphen is NOT a quick fix that you try for a couple months. We are your one-stop shop for better that will serve you for a lifetime.

Some Soreness is Normal

If you’re new to exercise, you can expect some soreness 1-2 days after class in areas that we worked. Don’t worry, this is normal and means your body is getting stronger! The best thing to do for soreness is to come back to class but just go easy. It’s counterintuitive but this will dramatically help ease your soreness. The worst thing you can do is nothing. As you are consistent (previous point), you will have less and less soreness.

Have an ache or pain? Tell Your Coach

An ache or pain should not mean to stop class. Your coach is trained to handle any issues that may come up in life - an ache, pain, injury, or any limitation. Don’t let those things prevent you from getting better and reaching your goals! Come to class, let your coach know what’s going on, and they’ll be able to tailor that day’s workout to YOUR needs.

We Offer Physical Therapy

If at any point you have an ache, pain, or want a closer look at something, don’t hesitate to get Physical Therapy. You can continue to come to class (previous point) and we can help you get out of pain the sooner you get on our schedule.

Just let your coach know or book a consult here at the bottom of our website.

What Members Say

  • Woman that's 60+ on a rowing machine smiling during a class at Hyphen fitness & physical therapy in Georgetown, KY.

    More Confidence

    "I feel more confident about myself and my strength."

    Julia S.

  • Man that's 60+ working with a physical therapist during a session at Hyphen fitness & physical therapy in Georgetown, KY.

    Recover from Surgery

    "I had a knee replacement a year ago and I'm doing things I never thought were possible.

    Marvin M.

  • Woman that's 60+ working with a physical therapist during a session at Hyphen fitness & physical therapy in Georgetown, KY. She's working to overcome osteoporosis.

    Overcome Osteoporosis

    "I'm fighting osteoporosis and am able to lift more than I ever have in my life."

    Kim B.

  • Woman that's 60+ working with a physical therapist during a session at Hyphen fitness & physical therapy in Georgetown, KY.

    More Independent

    "I no longer have to hold on to a railing for stairs or use my hands to get out of chairs."

    Francine F.

What To Know about your Membership

CLASS RESERVATIONS AND LATE CANCELS

You must cancel your reservation in the app as soon as possible so another member can make it. We know emergencies happen, but if there’s a trend of consistent last-minute cancellations, we will be in contact with that member.

YOUR BILLING DATE

You will be billed every month on the day you started your membership.

PAUSING YOUR MEMBERSHIP

  • You may pause your membership for either 30, 60, or 90 days. Your next billing date will be extended by the number of days the membership is paused.

  • A request via email or in writing must be submitted to a staff member with your desired pause start date before the pause begins. During the pause, you will not be able to attend classes.

  • A $20 administrative fee will be applied for every 30 days the membership is paused.

  • Pauses cannot be applied retroactively.

  • IF you’re receiving physical therapy, you can pause your membership for the duration of your physical therapy plan of care and we will waive the administrative fee.

CANCELLING YOUR MEMBERSHIP

If it’s within 30 days, email us and you will receive a full refund.

If outside of 30 days from when you start, just email us and we’ll cancel your membership. No questions asked.

Don’t forget you can always refer to your Member Agreement inside your Hyphen App.

Share Hyphen - Save Money!

We’d love it if you’d share Hyphen with a friend/loved one. You and that person may save some money! Here are our three discounts we offer:

Refer a Friend Discount

$50 OFF for You and Your Friend on their next bill.

Physical Therapy to Gym Discount

$50 OFF first month when a Physical Therapy patient transitions to the Gym Membership. Only applicable for new members.

Family/Service Discount

10% OFF for family (residing at the same address), military, or first-responders.